Can I get a Free Trial Session ?
Certainly. Please create a account and go to My Tutoring Sessions >> My Trial Sessions to schedule a Free Trial Session.
How do I schedule a session ?
Setting up a session is a simple three step process. On the Schedule New Session, select the package and subject and click on submit. The tutors for the subject are displayed. Select the tutor with whom you wish to schedule the session and click on Schedule Now. The tutor availability is now displayed to you as per your time zone. Go to your preferred time slot where the tutor is available and click. Confirm your session details and you are done.
Is there a minimum notice to schedule the sessions ?
You need to give a minimum 24 hours notice to schedule a session. However we urge the students and parents to set up a tutoring schedule so as to avoid inconvenience at a later stage. Once the schedule is accepted, the sessions are scheduled by the site administrator from the backend so that the slot is not taken up by any other student.
Can I send my session files to the tutor ?
Certainly. While confirming the session details, you can give a message for the tutor and also send any documents which you would like to study during your session. Even later you can send files / messages to tutor by clicking on the Send Message/ File to Tutor link in your session details.
How do I join the Live Session ?
On the My Tutoring Sessions >> Today's Sessions page, the countdown timer shows the time left for the session to start. The link to join session appears15 minutes before the scheduled time of the session. You can click on the link to join the session. In case the link does not appear, please refresh your page.
How can I revisit the session ?
All live sessions taken by you can be recorded on your local computer and can be revisited any time later..
How do I access the Chemtopper Quiz Center ? ?
After logging into your account, on the Today's Sessions page, there is a link to Log Into Chemtopper Quiz Center. Click on the link and your will be logged in automatically to the Quiz Center.
The courses for which you have enrolled are shown in My Courses. If you are not able to see your course, please contact support@chemtopper.com
How do I purchase a package?
Please visit the Pricing page to view the packages available. Click on Pay Now to proceed for the checkout. You must be logged in to purchase a package. All transactions are processed over PayPal,
Can I reschedule my sessions ?
You can cancel and reschedule your session upto 24 hours in advance. If the notice period for the cancellation is less than 24 hours, you would lose 30 minutes of tutoring time from your package.
Can I get a refund of my balance sessions?
Refund Policy - No refund of unused sessions will be made after the package expiry date. In case any refund of sessions is sought within the expiry date of package, proportionate amount of unused session as per payment actually received by the site may be refunded after deduction of administrative charges.(10 %) While working out the cost of sessions utilized, the charges per session will be worked out as per cost of package for number of sessions which is lower than number of sessions actually utilized. As an example, if 12 sessions are utilized out of a package of 30 sessions, in case of a refund, the 12 sessions will be charged as per session cost of 10 sessions package.
Refunds - Group Tutoring. Since the group size in Group Tutoring is limited and sessions charges are worked out as per No of students in the group, No(No) refunds will be made for group tutoring packages.
How do I monitor the usage of my Package.
You can check the usage of your package by going to My Account >> My Packages . The details of sessions taken and those scheduled by you are displayed there.